frequently asked questions
How many days do I have to return or exchange an item?
You can request a return or exchange within 14 days of delivery.
What condition should the product be in?
Items must be unused, unwashed, and returned with original tags and packaging.
Which items cannot be returned?
Final sale items, customized products, and hygiene-related items are not eligible for return.
What if I receive a damaged or wrong product?
Contact us within 7 days with photos. We will arrange a replacement or refund.
Do I need approval before sending back my return?
Yes. All returns/exchanges must be pre-approved by our support team.
Who pays for the return shipping?
Pop Naari pays for defective or wrong item returns.
Customer pays for size or style change returns.
Can I exchange for a different size or color?
Yes, exchanges are allowed based on availability.
How will I get my refund?
Refunds are issued to your original payment method.
How long does the refund process take?
Once we receive the item, it takes 3β7 business days to inspect and refund.
How do I request a return or exchange?
Email us at support@popnaari.com
