Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@popnaari.com.
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- Pre Sale Questions
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Pre Sale Questions
No, we currently do not offer returns or refunds. But we’re happy to assist you with an exchange, as long as it meets our eligibility criteria.
Yes, we allow size exchanges within 7 days of delivery, provided the product is in unused, original condition.
Yes, a ₹199 non-refundable shipping fee is applicable. This covers: Reverse pickup of your current item Delivery of the new size/item As a small homegrown brand, we keep our product prices transparent and fair — this nominal fee helps us manage two-way logistics.
We will not accept an exchange if: Tags, labels, or packaging are missing The product has been used, washed, or altered The item was on sale or customized The request is made after 7 days from delivery
Simply contact us through: Email: support@popnaari.com WhatsApp: [+919403893279] Share: Your Order ID Reason for exchange Clear images or video of the product
In such cases, we’ll issue you a store credit, valid for 90 days (minus the ₹199 fee). You can use this for any future purchase on our website.
We’re a slow fashion brand that doesn’t inflate product prices with hidden costs. This small fee keeps our pricing fair and sustainable while giving you flexibility with sizes.
